Express Service Advisor — Customer-Centric Auto Care

Hewlett Volkswagen, LP; Georgetown (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental and Vision Benefits

401K Retirement and Savings Plan with

Paid Vacation and Holidays

Employee Discounts on all services

Employee Vehicle Purchase Program

Employee Assistance Program

Training and Career Growth Opportun

Job summary

Hewlett Volkswagen in Georgetown, TX is seeking an Express Service Advisor with a record of excellent customer service. The role requires greeting customers, communicating service needs, and preparing accurate labor and parts estimates.

CDK experience is a plus, bilingual skills are valued, and the position is full time with day shifts. Key duties include coordinating with technicians, maintaining customer communications, and ensuring timely updates and follow‑ups.

Qualifications

• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Valid driver's license and good driving record.

Responsibilities

• Greet customers on the service drive in a friendly and professional manner.
• Represent the dealership with exceptional personalized service.
• Greet and assist customers calling about service needs.
• Outline customer needs on the repair order with accuracy.
• Research vehicle service history and inspect the vehicle.

Skills

Exceptional customer service

Multi-tasking

Team player

Valid driver's license

Tools

CDK experience

Job description

Hewlett Volkswagen in Georgetown, TX is seeking an Express Service Advisor with a record of excellent customer service. The role requires greeting customers, communicating service needs, and preparing accurate labor and parts estimates.

CDK experience is a plus, bilingual skills are valued, and the position is full time with day shifts. Key duties include coordinating with technicians, maintaining customer communications, and ensuring timely updates and follow‑ups.