Express Service Advisor — Fast, Friendly Auto Service

Don-Hewlett-Auto; Georgetown (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Retirement and Savings Plan with

Paid Vacation and Holidays

Employee Discounts on Services

Employee Vehicle Purchase Program

Employee Assistance Program

Job summary

Hewlett Volkswagen Georgetown is seeking an Express Service Advisor with a proven customer service track record. The role emphasizes greeting customers, detailing service needs, and communicating with technicians to ensure timely updates.

You will provide accurate cost estimates and maintain high service standards in a fast-paced dealership environment. Candidates should possess strong communication and computer skills; bilingual ability is a plus and CDK experience is preferred but not

Qualifications

• Excellent verbal and written communication skills and good computer skills.
• CDK experience is preferred but not required.
• Bi-lingual a plus.

Responsibilities

• Promptly meet and greet customers on the service drive in a friendly and professional manner.
• Represent the dealership in a positive manner with exceptional personalized service.
• Outline customer needs on the repair order with accuracy and efficiency.
• Research vehicle service history, inspect the vehicle, and recommend additional services.
• Provide a complete written cost estimate for labor and parts.
• Establish a promise time and follow up as needed.
• Monitor progress and keep the customer informed of status.
• Review work performed with the customer after service.
• Obtain payment and signatures and conduct business with integrity.

Skills

Customer service

Multitasking

Communication

Team player

CDK experience

Tools

CDK experience

Job description

Hewlett Volkswagen Georgetown is seeking an Express Service Advisor with a proven customer service track record. The role emphasizes greeting customers, detailing service needs, and communicating with technicians to ensure timely updates.

You will provide accurate cost estimates and maintain high service standards in a fast-paced dealership environment. Candidates should possess strong communication and computer skills; bilingual ability is a plus and CDK experience is preferred but not