Express Service Advisor

Legacy Chevrolet GMC Waxahachie; Texas; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Company paid vacation and holidays

Job summary

Legacy Chevrolet GMC Waxahachie is seeking an Express Service Advisor to be the central communication point for service activities, ensuring excellent customer service and satisfaction. The ideal candidate is trainable, has a positive demeanor, and must hold a valid Texas driver's license.

Key responsibilities include assisting with service needs, scheduling appointments, and managing customer expectations. Competitive pay and benefits, including health coverage and company holidays, are offered.

Qualifications

• Must have an unrestricted Texas driver's license and a clean driving record.
• No experience necessary, willing to train.
• Bilingual is a plus.

Responsibilities

• Maintain an Excellent Customer Satisfaction Index.
• Assist customers with their express service needs.
• Schedule service for customers accurately.
• Make repair recommendations and manage customer expectations.
• Ensure compliance with documentation regulations.

Skills

Excellent communication

Customer service

Problem-solving skills

Interpersonal skills

Automotive mechanical/electrical knowledge

Education

High school diploma or GED

Tools

Basic computer skills

Job description

The Express Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for express repair matters, the Express Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Express Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED. No experience necessary; we are willing to train. Must have an unrestricted Texas driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a Must!!
• Assist customers with their express service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned.

Qualifications

• No experience necessary. We are willing to train.
• Broad scope of automotive mechanical/electrical knowledge a PLUS!
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted Texas Driver's License and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!