Express Advisor

Norm Reeves Auto Group; North Richland Hills (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and 


Descripción de la vacante

Norm Reeves Auto Group in North Richland Hills, TX, is seeking a motivated Express Service Advisor to join our Honda Service Department. You will assist customers with routine maintenance and light service, delivering a positive and efficient experience.

The ideal candidate is personable, organized, and comfortable in a fast-paced setting. Automotive experience is a plus, but we will train strong customer service skills and a willingness to learn.

Formación

• Candidates should be strong in customer interactions and able to explain services clearly.
• Ability to gather vehicle concerns and relay findings to customers.
• Comfort working in a fast-paced dealership environment.

Responsabilidades

• Greet customers and assist with express service needs (oil changes, rotations, filters).
• Complete customer check-ins and capture vehicle concerns and requested services.
• Explain recommended maintenance and service needs to customers.
• Prepare service estimates with pricing and recommended work.
• Coordinate with technicians to monitor progress and updates.
• Inform customers of timelines and additional recommendations.
• Review completed work and assist with checkout.
• Maintain accurate customer information and service records.
• Provide friendly, professional service throughout visits.

Conocimientos

Customer service

Communication

Multitasking

Organizational skills

Herramientas

Dealership software

Descripción del empleo

Location: N. Richland Hills, TX (Onsite) | Type: Full Time

We are looking for a motivated and customer-focused Express Service Advisor to join our Honda Service Department! This position is responsible for assisting customers with their routine maintenance and light service needs while providing a positive and efficient service experience.

The ideal candidate is personable, organized, and comfortable working in a fast-paced environment. Automotive experience is a plus, but we are willing to train someone with strong customer service skills and a willingness to learn.

Core Responsibilities

• Greet customers and assist with their express service needs, including oil changes, tire rotations, filters, and other routine maintenance.

• Complete customer check-ins and gather information regarding vehicle concerns and requested services.

• Communicate recommended maintenance and service needs to customers.

• Prepare and explain service estimates, including pricing and recommended work.

• Coordinate with technicians to monitor repair progress and keep customers updated.

• Ensure customers are informed of service timelines and any additional recommendations.

• Review completed work with customers and assist with the checkout process.

• Maintain accurate customer information and service documentation.

• Provide friendly, professional customer service throughout the entire visit.

What You'll Need

• Previous automotive, dealership, or customer service experience preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Comfortable discussing service recommendations and pricing with customers.

• Basic computer skills and ability to learn dealership software.

• Positive attitude, dependable work ethic, and willingness to learn.

• Valid driver's license with a good driving record.

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key