Express Automotive Service Advisor

Haley Auto Group; Richmond, Northern (VA, KY); Hybrid; USD 48,000 - 52,000; Full time

Job summary

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to serve as the liaison between customers and the service department. You will greet customers, assess their vehicle needs, provide cost estimates, coordinate with technicians, and handle repair orders and warranties to ensure satisfaction.

The role requires strong communication and automotive knowledge, along with excellent organizational and customer service abilities.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Strong automotive systems knowledge to explain repairs clearly.
• Customer service oriented with ability to build long-term loyalty.
• Excellent organization to maintain accurate service records and orders.
• Proactive problem-solving to identify cost-effective repair options.

Responsibilities

• Greet customers and build trusting relationships.
• Assess service needs and coordinate with technicians.
• Translate problems into clear repair instructions for the shop.
• Manage service appointments and communicate timelines to customers.
• Provide written cost estimates and obtain approvals for repairs.
• Process and verify repair orders and warranties.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem-solving

Education

ASE Certifications

Job description

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to serve as the liaison between customers and the service department. You will greet customers, assess their vehicle needs, provide cost estimates, coordinate with technicians, and handle repair orders and warranties to ensure satisfaction.

The role requires strong communication and automotive knowledge, along with excellent organizational and customer service abilities.