Auto Service Advisor - Elevate Customer Care & Repairs

Haley Ford Inc; Chester, Northern (VA, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Haley Ford Inc in Chester, VA is seeking a Service Advisor to greet customers, understand their vehicle needs, and communicate those needs to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role also involves writing repair orders, managing warranties, and ensuring customer satisfaction while acting as the central point between customers, service managers, technicians, and parts staff.

Qualifications

• Greet customers, listen to concerns, and identify service needs.
• Explain repairs and maintenance options in clear, understandable terms.
• Provide written cost estimates and obtain customer approval.
• Coordinate service appointments and communicate timelines.
• Write repair orders, manage warranties, and process invoices.
• Follow up with customers after service to ensure satisfaction.

Responsibilities

• Greet customers and listen to concerns to identify service needs.
• Coordinate service appointments with technicians and manage workflow.
• Explain repair options and estimated costs clearly to customers.
• Prepare repair orders, verify warranties, and process invoices.
• Maintain communication with customers about progress and completion.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certifications

Valid and Clean Driver's License

Job description

Haley Ford Inc in Chester, VA is seeking a Service Advisor to greet customers, understand their vehicle needs, and communicate those needs to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role also involves writing repair orders, managing warranties, and ensuring customer satisfaction while acting as the central point between customers, service managers, technicians, and parts staff.