Express Auto Service Advisor — Customer‑Centric Growth

HANANIA CDJR ST. AUGUSTINE; Saint Augustine (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Retirement plan

Employee discounts

Job summary

Hanania Automotive Group is seeking an Automotive Express Service Advisor to deliver exceptional customer service and ensure vehicle safety and reliability. You will greet customers, confirm appointments, assess vehicles, prepare transparent repair orders, and collaborate with technicians to keep customers informed.

Join a fast-paced team with incentives, a comprehensive benefits package, ongoing training, and employee discounts on vehicle services and parts.

Qualifications

• Experience delivering exceptional customer service in automotive service settings.
• Ability to educate customers on services and recommend maintenance.
• Strong communication and interpersonal skills with a focus on first-time resolution.
• Organizational skills to manage appointments, notes and follow-ups.

Responsibilities

• Greet customers and confirm service appointments to streamline the experience.
• Assess vehicle needs via information and walk-around, and plan for maintenance.
• Create transparent repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to ensure timely completion.
• Communicate status updates to customers and follow up as needed.
• Process payments accurately according to policy.

Skills

Customer service

Sales/upsell

Communication

Organization

Driver's license

Job description

Hanania Automotive Group is seeking an Automotive Express Service Advisor to deliver exceptional customer service and ensure vehicle safety and reliability. You will greet customers, confirm appointments, assess vehicles, prepare transparent repair orders, and collaborate with technicians to keep customers informed.

Join a fast-paced team with incentives, a comprehensive benefits package, ongoing training, and employee discounts on vehicle services and parts.