Express Service Advisor

Haley Auto Group; Richmond, Northern (VA, KY); Hybrid; USD 48,000 - 52,000; Full time

Job summary

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to serve as the liaison between customers and the service department. You will greet customers, assess their vehicle needs, provide cost estimates, coordinate with technicians, and handle repair orders and warranties to ensure satisfaction.

The role requires strong communication and automotive knowledge, along with excellent organizational and customer service abilities.

Qualifications

• Excellent communication and active listening to understand customer needs.
• Strong automotive systems knowledge to explain repairs clearly.
• Customer service oriented with ability to build long-term loyalty.
• Excellent organization to maintain accurate service records and orders.
• Proactive problem-solving to identify cost-effective repair options.

Responsibilities

• Greet customers and build trusting relationships.
• Assess service needs and coordinate with technicians.
• Translate problems into clear repair instructions for the shop.
• Manage service appointments and communicate timelines to customers.
• Provide written cost estimates and obtain approvals for repairs.
• Process and verify repair orders and warranties.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem-solving

Education

ASE Certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Express Service Advisor

Full Time Sales Haley Chrysler Jeep Dodge Ram, Richmond, VA, US

7 days ago Requisition ID: 2680

Salary Range: $48,000.00 To $52,000.00 Annually

Haley Chrysler Dodge Jeep Ram is looking for anExpress Service Advisor. The Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)

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