Automotive Service Advisor

Haley Ford Inc; Chester, Northern (VA, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Haley Ford Inc in Chester, VA is seeking a Service Advisor to greet customers, understand their vehicle needs, and communicate those needs to technicians. You will provide cost estimates, coordinate service appointments, and keep customers informed throughout the repair process.

The role also involves writing repair orders, managing warranties, and ensuring customer satisfaction while acting as the central point between customers, service managers, technicians, and parts staff.

Qualifications

• Greet customers, listen to concerns, and identify service needs.
• Explain repairs and maintenance options in clear, understandable terms.
• Provide written cost estimates and obtain customer approval.
• Coordinate service appointments and communicate timelines.
• Write repair orders, manage warranties, and process invoices.
• Follow up with customers after service to ensure satisfaction.

Responsibilities

• Greet customers and listen to concerns to identify service needs.
• Coordinate service appointments with technicians and manage workflow.
• Explain repair options and estimated costs clearly to customers.
• Prepare repair orders, verify warranties, and process invoices.
• Maintain communication with customers about progress and completion.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certifications

Valid and Clean Driver's License

Job description

Full Time Sales Chester, VA, US

Salary Range: $80,000.00 To $90,000.00 Annually

Haley Ford is looking for a Service Advisor to join the team. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred)
• Valid and Clean Driver's License (Required)