Express Service Advisor: Customer-Centric Car Care

Haley Chevrolet; Richmond (VA); On-site; USD 48,000 - 52,000; Full time

Job summary

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor. Responsible for greeting customers, understanding vehicle needs, and communicating those needs to technicians to ensure accurate repairs and timelines.

You will provide written estimates, coordinate service appointments, and manage warranties while delivering excellent customer service and clear communication throughout the repair process.

Qualifications

• ASE certifications preferred or required.
• Valid and clean driver’s license required.

Responsibilities

• Greet customers, listen to concerns and identify service needs.
• Explain repair/maintenance options and provide cost estimates.
• Coordinate service appointments and liaise with technicians to ensure workflow.
• Prepare and verify repair orders and manage warranties.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Technical knowledge

Customer service

Organizational skills

Problem-solving

Education

ASE certification

Driver's license (valid)

Job description

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor. Responsible for greeting customers, understanding vehicle needs, and communicating those needs to technicians to ensure accurate repairs and timelines.

You will provide written estimates, coordinate service appointments, and manage warranties while delivering excellent customer service and clear communication throughout the repair process.