Experienced Veterinary Client Services Specialist

Mars Petcare; Brookline (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Pet discounts

Job summary

VCA Brookline Animal seeks an experienced client service representative to join a fast-paced general medicine practice with six doctors in Brookline. The role focuses on high-quality customer service for pet owners, handling phones, appointments, payments, and client education in a supportive team environment.

Candidates should have at least 2 years in veterinary client service, excellent communication, strong computer skills, and the ability to multitask in a busy setting.

Qualifications

• 2 years of veterinary client service experience
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Self-starter and team player
• Ability to integrate new information into problem-solving
• High School Diploma/GED or equivalent
• Ability to lift up to 40 lbs and work around animal hazards
• Compassion for pets and people, and awareness of others' reactions
• Scheduling flexibility including days, nights, weekends and holidays

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and outreach to prospective clients
• Present and explain fees and process payments
• Educate clients on non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control)
• Manage medical records, charts, reports, and correspondence
• Triaging phone calls
• Enter vaccine information accurately

Skills

Veterinary client service

Organizational skills

Interpersonal skills

Computer skills

Communication skills

Self-starter

Problem solving

Physical ability

Compassion for pets

Scheduling flexibility

Education

High School Diploma/GED

Job description

VCA Brookline Animal seeks an experienced client service representative to join a fast-paced general medicine practice with six doctors in Brookline. The role focuses on high-quality customer service for pet owners, handling phones, appointments, payments, and client education in a supportive team environment.

Candidates should have at least 2 years in veterinary client service, excellent communication, strong computer skills, and the ability to multitask in a busy setting.