Client Experience Specialist — Vet Care Advocate

Star Valley Veterinary Clinic; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health

Vision

HSA/FSA

401k with matching

Vacation/Holiday/Sick Pay

Continuing Education Allowance

MBTA/Commuter Subsidy

Paid Incentives

Job summary

Back Bay Veterinary Clinic in Boston is seeking a full-time Client Service Representative to join a friendly team that puts pets first. You will support clients, schedule appointments, and help owners and clinicians navigate medical cases with care and clarity.

Ideal candidates are outgoing, kind, and possess strong communication skills; prior animal-health experience is preferred. The role offers a collaborative environment and opportunities to contribute to patients' well-being.

Qualifications

• Exceptional communication skills.
• Previous experience in animal health.
• Ability to work with owners and veterinarians in management of medical cases.

Responsibilities

• Day-to-day responsibilities of helping animals and owners live their best lives.

Skills

Communication skills

Animal health experience

Client management

Job description

Back Bay Veterinary Clinic in Boston is seeking a full-time Client Service Representative to join a friendly team that puts pets first. You will support clients, schedule appointments, and help owners and clinicians navigate medical cases with care and clarity.

Ideal candidates are outgoing, kind, and possess strong communication skills; prior animal-health experience is preferred. The role offers a collaborative environment and opportunities to contribute to patients' well-being.