Experienced Client Service Representative

Pet Services of Washington, P.S.; Brookline (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Paid vacation (F/T)

401(k) and pet discounts

Job summary

VCA Brookline Animal seeks an experienced client service representative for a fast-paced hospital environment in Brookline. The role emphasizes high-quality customer service, reliable scheduling, and clear communication with pet owners and team members.

The ideal candidate has at least 2 years in veterinary client service, strong computer skills, and a friendly, detail-oriented approach. Light lifting and weekend availability are required.

Qualifications

• At least 2 years of experience in veterinary client service or related field.
• Excellent organizational and multitasking abilities.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills and familiarity with software.
• Excellent oral and written communication abilities.
• Self-starter who works well in a team.
• Ability to adapt to fast-paced environment and learn quickly.
• High school diploma or GED or equivalent.
• Must be able to lift up to 40 lbs and work around pets and related hazards.

Responsibilities

• Provide front-desk customer service, greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.
• Answer questions about products and services, animal husbandry basics, and preventive care.
• Manage and maintain medical records, charts, and correspondence.
• Triager phone calls and enter vaccine information.

Skills

Veterinary client service

Organizational skills

Interpersonal skills

Computer skills

Communication skills

Self-starter

Problem-solving

Scheduling

Lifts up to 40 lbs

Compassionate demeanor

Education

High School Diploma/GED or equivalent

Tools

Practice management software

Job description

VCA Brookline Animal is seeking an experienced client service representative to join our well established hospital and team. We are a six doctor, fast paced general medicine practice. We are located in the heart of Brookline, a mile from downtown Boston. The successful candidate will be a believer in the possibilities of high quality veterinary medicine, patient care, and customer service. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment, have a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills and Qualifications

• Excellent knowledge of veterinary client service; at least 2 years of experience in the veterinary field.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Self-starter and team player.
• The ability to integrate new information into problem-solving
• High School Diploma/GED or equivalent
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Scheduling flexibility to include days, nights, weekends and holidays

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
• Triaging phone calls
• Understanding and entering vaccine information

WAGE: $21.00-$24.00 depending on experience

BENEFITS:

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits:

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Physical Demands: Work is generally performed in an office environment. Ability to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.