Experienced Shift Manager

McDonald's; Swanton (VT); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A well-known fast-food chain is seeking a Swing Manager to lead daily shifts in Swanton, Vermont. This leadership role involves managing restaurant operations, ensuring high standards for quality and service, and overseeing a team to deliver an excellent customer experience. The ideal candidate will have prior leadership experience in hospitality or retail and strong people skills, along with the flexibility to work varied shifts, including nights and weekends. This position offers the opportunity to shape a positive team environment and meet sales goals.

Qualifications

• Previous leadership experience in hospitality or retail is preferred.
• Strong interpersonal and customer service skills.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Inspire and direct crew and other managers.
• Manage daily tasks and meet sales targets.
• Ensure fast, friendly, and accurate customer service.
• Schedule and train new team members.
• Oversee food safety and cleanliness.

Skills

Leadership

People skills

Flexibility

Problem-solving

Job description

A McDonald's Swing Manager leads daily shifts, ensuring fast, friendly service and high standards for Quality, Service, and Cleanliness (QSC) by overseeing crew, managing operations (inventory, scheduling), hitting sales goals, and handling food safety, acting as a key leader during varied shifts (day/night/weekends) and focusing on team development and customer satisfaction.

Key Responsibilities

• Leadership: Inspiring and directing crew and other managers, leading by example.
• Operations: Managing daily tasks, including inventory, orders, waste, and meeting sales targets.
• Customer Experience: Ensuring fast, accurate, and friendly service to meet QSC standards.
• Team Management: Scheduling, training new members, and fostering a positive, high-performance environment.
• Safety & Security: Overseeing food safety, cleanliness, and restaurant security.

What it means to “Swing”

• Varied Shifts: Working different shifts (mornings, nights, weekends) to cover the restaurant's full operating hours, hence the “swing”.
• Flexibility: Requires a flexible schedule to meet the restaurant's needs.

Typical Requirements & Environment

• Experience: Previous leadership in hospitality or retail is often preferred.
• Skills: Strong people skills, a “can-do” attitude, and commitment to high standards are essential.
• Pace: A fast-paced, team-focused, and sometimes stressful environment during peak times.