Experienced Service Advisor | Growth & Flexible Hours

Lithia & Driveway; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is hiring a Service Advisor to greet customers, document concerns, and translate them into repair orders while coordinating with technicians to ensure quality work. You’ll provide updates on timelines and recommend maintenance services in a fast-paced, team-oriented Ford dealership setting.

The role emphasizes customer satisfaction, sales goals, and professional growth within Lithia & Driveway’s Ford network, with a comprehensive benefits package and performance-based

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor experience

Automotive knowledge

Education

High School diploma or equivalent

Job description

Lithia Ford of Fresno is hiring a Service Advisor to greet customers, document concerns, and translate them into repair orders while coordinating with technicians to ensure quality work. You’ll provide updates on timelines and recommend maintenance services in a fast-paced, team-oriented Ford dealership setting.

The role emphasizes customer satisfaction, sales goals, and professional growth within Lithia & Driveway’s Ford network, with a comprehensive benefits package and performance-based