Service Advisor

Lithia & Driveway; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is hiring a Service Advisor to greet customers, document concerns, and translate them into repair orders while coordinating with technicians to ensure quality work. You’ll provide updates on timelines and recommend maintenance services in a fast-paced, team-oriented Ford dealership setting.

The role emphasizes customer satisfaction, sales goals, and professional growth within Lithia & Driveway’s Ford network, with a comprehensive benefits package and performance-based

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor experience

Automotive knowledge

Education

High School diploma or equivalent

Job description

Dealership:

L0023 Lithia Ford of Fresno

Lithia Ford of Fresno

Hiring: Service Advisor

• Pay: $64,500 - $161,800 Annually
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Busy service department with opportunities to develop a customer base
• Team-oriented environment where Advisors, Technicians, and management work together
• Professional dealership setting with the support needed to succeed
• Career growth opportunities within the dealership and automotive industry
• Ford dealership experience with access to Ford products, services, and training
• Customer-focused culture where providing a great service experience is a priority

What You’ll Do

• Greet customers promptly and build trust from the first interaction
• Document customer concerns and translate them into repair orders
• Communicate recommended services and maintenance
• Provide regular updates on repair status and timelines
• Coordinate with technicians to ensure quality work completion
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

What You’ll Bring

• 2+ years of Service Advisor experience
• Knowledge of automotive systems and maintenance services
• Experience meeting sales and customer satisfaction goals
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00.

This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.