Service Advisor - Flexible Hours & Growth Path

Lithia Motors; Fresno (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

PTO - Paid Holidays and Vacation

Short & Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Fresno is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, and coordinate with technicians to deliver quality repairs and timely updates. A strong focus on customer satisfaction and sales goals will drive your success in this role.

We offer a comprehensive rewards package and opportunities for career growth within Lithia & Driveway’s network, with open hours including evenings and weekends to support dealership operations.

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor experience

Automotive knowledge

Customer service skills

Communication

Job description

Lithia Ford of Fresno is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, and coordinate with technicians to deliver quality repairs and timely updates. A strong focus on customer satisfaction and sales goals will drive your success in this role.

We offer a comprehensive rewards package and opportunities for career growth within Lithia & Driveway’s network, with open hours including evenings and weekends to support dealership operations.