Experienced Customer Service & Order Specialist

Genuine Parts; Kalispell (MT); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries in Kalispell, MT is seeking a Customer Service Representative II to determine and meet customer expectations, handle orders, quotes, and complex inquiries with guidance as needed. The role emphasizes accuracy, communication, and inventory coordination.

The position supports growth, involves collaborating with colleagues, negotiating pricing within policy, and ensuring timely order processing and shipment readiness in a busy parts distribution setting.

Qualifications

• Typically requires a high school diploma or GED and three to five years of related experience.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Negotiates pricing to influence gross profit within policy.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels by ordering items as needed.
• Expedites backorders and prepares orders for shipment to customers.
• Sources products in branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• May handle customer returns.
• Assists other reps with addressing customer needs and resolving issues.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries in Kalispell, MT is seeking a Customer Service Representative II to determine and meet customer expectations, handle orders, quotes, and complex inquiries with guidance as needed. The role emphasizes accuracy, communication, and inventory coordination.

The position supports growth, involves collaborating with colleagues, negotiating pricing within policy, and ensuring timely order processing and shipment readiness in a busy parts distribution setting.