Senior CSR II - Relationship Builder & Negotiation Pro

Genuine Parts Company; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Motion Industries in Lexington, KY, seeks a Customer Service Representative II to determine and meet customer expectations. You will handle quotes, orders, and related inquiries to support repeat business.

Responsibilities include pricing discussions, inventory coordination, and collaboration with teammates to resolve issues. Strong communication and multitasking are essential in this role.

Qualifications

• Typically requires a high school diploma or GED.
• 3–5 years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Ensures inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and prepares orders for shipment.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Tools

General computer skills

Job description

Motion Industries in Lexington, KY, seeks a Customer Service Representative II to determine and meet customer expectations. You will handle quotes, orders, and related inquiries to support repeat business.

Responsibilities include pricing discussions, inventory coordination, and collaboration with teammates to resolve issues. Strong communication and multitasking are essential in this role.