Experience Store Manager: Lead & Coach Retail Experience

T-Mobile; Kansas City (MO); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Résumé du poste

T-Mobile is seeking an Experience Associate Manager for our new Experience stores. You will lead a team of experts in customer service and sales, partner with the Experience Store Manager, and help deliver a best-in-class experience from research to resolution.

You’ll champion new tools, participate in a curated training curriculum, and drive store performance with a service-first mindset. The role requires coaching, strong communication, leadership, and a passion for developing people.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred).
• Care: 12+ mos. Associate Coach (Preferred).
• Coaching (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Leadership (Required).
• People Management (Required).
• Product Knowledge (Required).
• Receptive to Feedback (Required).
• Sales (Required).
• Sales Metrics (Required).

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Connaissances

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Formation

High School Diploma/GED (Required)

Description du poste

T-Mobile is seeking an Experience Associate Manager for our new Experience stores. You will lead a team of experts in customer service and sales, partner with the Experience Store Manager, and help deliver a best-in-class experience from research to resolution.

You’ll champion new tools, participate in a curated training curriculum, and drive store performance with a service-first mindset. The role requires coaching, strong communication, leadership, and a passion for developing people.