Experience Store Leader: Drive Service & Sales Excellence

T-Mobile; Spokane (WA); On-site; USD 70,000 - 126,000; Full time

Job summary

The Experience Store Manager at T-Mobile leads an Experience Store team to deliver the best sales and service experiences. You will coach an Experience Associate Manager and Sr. Mobile Experts, oversee daily operations, and drive store performance.

You’ll develop a culture of coaching, implement training and certification programs, and use new tools to solve customer needs from research to resolution while maintaining a high-energy team atmosphere.

Qualifications

• High School Diploma or GED required.
• Experience in retail store management preferred (24+ months).
• Knowledge of customer experience and coaching skills required.

Responsibilities

• Manage and motivate team to achieve sales and service targets.
• Create a culture of coaching through observations and feedback.
• Discuss performance and training status in regular coaching sessions.
• Manage all store operations to elevate customer experience.
• Ensure training and product knowledge for you and your team.

Skills

Change Management

Coaching

Communication

Customer Experience

Leadership

Performance Management

Product Knowledge

Retail Management

Sales Performance

Talent Development

Education

High School Diploma/GED (Required)

Job description

The Experience Store Manager at T-Mobile leads an Experience Store team to deliver the best sales and service experiences. You will coach an Experience Associate Manager and Sr. Mobile Experts, oversee daily operations, and drive store performance.

You’ll develop a culture of coaching, implement training and certification programs, and use new tools to solve customer needs from research to resolution while maintaining a high-energy team atmosphere.