Retail Experience Lead – Coaching & Sales

T-Mobile; Wichita (KS); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Annual bonus eligibility

Job summary

T-Mobile's Experience Store invites an Experience Associate Manager to elevate service and sales in a company-owned format. You will support Sr. Mobile Experts, mentor teams, and champion new tools and product roadmaps at retail locations, aligning with a customer-first culture.

You will lead by example in training, stay current on product knowledge, and drive performance through coaching and collaboration in a dynamic, store-level environment.

Qualifications

• Coaching required for team development and performance
• Clear communication and customer service skills
• Leadership and people management experience ideal
• Sales outcomes focus with metrics tracking

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile's Experience Store invites an Experience Associate Manager to elevate service and sales in a company-owned format. You will support Sr. Mobile Experts, mentor teams, and champion new tools and product roadmaps at retail locations, aligning with a customer-first culture.

You will lead by example in training, stay current on product knowledge, and drive performance through coaching and collaboration in a dynamic, store-level environment.