Experience Store Lead & Customer Success Coach

T-Mobile; Norman (OK); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k) participation

Annual bonus opportunity

Paid time off and holidays

Job summary

T-Mobile Experience Associate Manager sought for our newest retail format to elevate service and sales in-store. You will support Sr. Mobile Experts, champion new tools, and help coach a team focused on delivering the best customer experience.

In partnership with the Experience Store Manager, you will influence product roadmaps, train staff, and drive store results through curated curricula and certification programs. Growth and recognition are part of our culture.

Qualifications

• Coaching is required.
• Strong communication skills are essential.
• Ability to solve customer problems and deliver service excellence.
• Experience in customer service and sales is expected.
• Leadership and people management abilities are needed.
• Knowledge of products and stores processes is important.
• Willingness to accept feedback and adapt.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Job description

T-Mobile Experience Associate Manager sought for our newest retail format to elevate service and sales in-store. You will support Sr. Mobile Experts, champion new tools, and help coach a team focused on delivering the best customer experience.

In partnership with the Experience Store Manager, you will influence product roadmaps, train staff, and drive store results through curated curricula and certification programs. Growth and recognition are part of our culture.