Experience Store Leader

T-Mobile; Oklahoma City (OK); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Leave

Tuition Assistance

Disability Insurance

Life Insurance

Long-term Care Insurance

Mobile discounts

Pet Insurance

Transit Programs

Job summary

T-Mobile is expanding its Experience stores in the United States. The Experience Associate Manager will coach teams, drive sales, and ensure best-in-class customer experiences while implementing new tools and a product roadmap for these locations.

Role emphasizes leading teams, enabling coaching, and delivering exceptional service. Locations include company-owned Experience stores with a focus on training and certification programs to elevate the customer journey.

Qualifications

• Coaching is required.
• Communication is required.
• Customer problem solving is required.
• Customer service is required.
• Leadership is required.
• People management is required.
• Product knowledge is required.
• Receptive to feedback is required.
• Sales is required.
• Sales metrics is required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED

Job description

T-Mobile is expanding its Experience stores in the United States. The Experience Associate Manager will coach teams, drive sales, and ensure best-in-class customer experiences while implementing new tools and a product roadmap for these locations.

Role emphasizes leading teams, enabling coaching, and delivering exceptional service. Locations include company-owned Experience stores with a focus on training and certification programs to elevate the customer journey.