Experience Store Manager & Customer Service Coach

T-Mobile; Lakewood (WA); Sur place; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Résumé du poste

T-Mobile is expanding its Experience stores with an Experience Associate Manager who will lead a customer-first team in a high-volume retail setting. This role partners with the Experience Store Manager to coach staff, drive sales and deliver retailer-wide service excellence across new products and systems.

The role requires a history of supervising retail teams, strong customer service skills, and the ability to train others.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Retail Associate Manager preferred.
• Care: 12+ months Associate Coach preferred.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Connaissances

Customer Service

Retail Sales

Detail-oriented

Training

Mathematics

Leadership

Data analysis

Multi-tasking

Operational compliance

Certification

Formation

High School Diploma/GED

Retail management experience

Description du poste

T-Mobile is expanding its Experience stores with an Experience Associate Manager who will lead a customer-first team in a high-volume retail setting. This role partners with the Experience Store Manager to coach staff, drive sales and deliver retailer-wide service excellence across new products and systems.

The role requires a history of supervising retail teams, strong customer service skills, and the ability to train others.