Experience Store Manager: Coaching, Sales & Service

T-Mobile USA; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA is seeking an Experience Associate Manager for its new Experience stores, where experts work with customers and peers to deliver the best sales and service experiences. You will support and coach teams, help drive a customer-centric roadmap, and collaborate with the Experience Store Manager to elevate service quality.

The role emphasizes coaching, leadership, and accountability in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred).
• Care: 12+ mos. Associate Coach (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer Problem Solving

Customer Service

Leadership

People Management

Product Knowledge

Receptive to Feedback

Sales

Sales Metrics

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is seeking an Experience Associate Manager for its new Experience stores, where experts work with customers and peers to deliver the best sales and service experiences. You will support and coach teams, help drive a customer-centric roadmap, and collaborate with the Experience Store Manager to elevate service quality.

The role emphasizes coaching, leadership, and accountability in a fast-paced retail environment.