Experience Store Lead: Coach, Sell & Elevate Service

T-MOBILE USA, Inc.; Jonesboro (AR); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Medical/dental/vision insurance

Job summary

T-Mobile USA, Inc. Experience stores seek an Experience Associate Manager to lead teams delivering exceptional customer service and sales.

You will partner with the Experience Store Manager to coach, onboard and inspire staff, and to implement new tools and product roadmaps that elevate the customer journey. The role emphasizes coaching, problem solving and performance ownership, with incentives and a broad Total Rewards package including base salary, annual stock grants, employee stock purchase

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred).
• Care: 12+ mos. Associate Coach (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Coach in all directions and provide actionable feedback that improves performance.
• Takes ownership of store performance.
• Lead by example in training completion and staying up to date on product and service knowledge.

Skills

Coaching

Communication

Customer problem solving

Customer service

Leadership

People management

Product knowledge

Receptive to feedback

Sales

Sales metrics

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. Experience stores seek an Experience Associate Manager to lead teams delivering exceptional customer service and sales.

You will partner with the Experience Store Manager to coach, onboard and inspire staff, and to implement new tools and product roadmaps that elevate the customer journey. The role emphasizes coaching, problem solving and performance ownership, with incentives and a broad Total Rewards package including base salary, annual stock grants, employee stock purchase