Experience Manager: Lead Guest Experience & Sales

Ulta Beauty; Lakewood (CA); On-site; USD 94,558,000 - 114,616,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life and disability benefits

Bonus plan

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. You will drive guest satisfaction, NPS, and top-line sales while managing makeup, skincare, and guest services efforts.

Candidate will oversee staff development, training, and operational processes to ensure exceptional guest experiences. A strong beauty industry passion and leadership capability are essential for success in this role.

Qualifications

• Proficient with basic technology (POS, Microsoft Office, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure and use good judgment in ambiguous situations.

Responsibilities

• Lead store performance to meet or exceed goals in services, boutiques, and retail sales.
• Drive profitability through operational excellence and top-line growth.
• Develop coverage schedules and ensure payroll aligns with store needs.
• Provide coaching and development to direct reports and build a strong team.
• Ensure guest engagement and service standards across all store activities.

Skills

Technology proficiency

Communication

Collaboration

Organizational skills

Under pressure

Education

Bachelor’s degree preferred

Cosmetology license/management license

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. You will drive guest satisfaction, NPS, and top-line sales while managing makeup, skincare, and guest services efforts.

Candidate will oversee staff development, training, and operational processes to ensure exceptional guest experiences. A strong beauty industry passion and leadership capability are essential for success in this role.