Beauty Experience Lead – Retail & Services

Ulta Beauty, Inc. (old); Gresham (OR); On-site; USD 65,000 - 95,000; Full time

Job summary

Ulta Beauty, Inc. seeks an experienced Experience Manager to lead a high-performing team delivering exceptional guest experiences, services, boutiques, and retail sales. The role focuses on driving NPS, guest loyalty, and top-line growth while maintaining operational excellence.

The Experience Manager will coach and develop staff, manage scheduling and payroll, and ensure compliance with brand standards. A passion for beauty and strong leadership are essential for success in this environment.

Qualifications

• Bachelor’s degree preferred.
• Experience leading a fast-paced retail team.
• Strong track record in driving guest satisfaction and sales.

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators, and managers to deliver top-line sales growth.
• Oversee guest experience, services, boutiques, and retail sales to drive NPS and guest satisfaction.
• Develop and coach talent, manage staffing, and ensure adherence to policies and standards.
• Analyze performance metrics and implement strategies to improve service and sales across the store.

Skills

Leadership

Customer service

Retail management

Staff development

Sales coaching

Communication

Team building

Operational excellence

Education

Bachelor’s degree preferred

Cosmetology license not required

Tools

POS system

Microsoft Office

Job description

Ulta Beauty, Inc. seeks an experienced Experience Manager to lead a high-performing team delivering exceptional guest experiences, services, boutiques, and retail sales. The role focuses on driving NPS, guest loyalty, and top-line growth while maintaining operational excellence.

The Experience Manager will coach and develop staff, manage scheduling and payroll, and ensure compliance with brand standards. A passion for beauty and strong leadership are essential for success in this environment.