Experience Manager: Lead a Top Beauty Team

Ulta Beauty; Wauwatosa (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Ulta Beauty in Wisconsin is seeking an Experience Manager to lead a high-performing team delivering top-line growth in retail and services. You will oversee salon services, boutiques, makeup, and guest satisfaction, ensuring exceptional experiences and adherence to standards.

The role requires a drive for results, beauty industry passion, and ability to coach and develop a diverse team while maintaining guest focus and operational excellence.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets.
• Cosmetology management: advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Responsibilities

• Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support scheduling needs and communicate to the GM to maximize productivity.
• Address underperforming metrics by developing strategies using company programs and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications and skincare analysis with guests to drive sales and guest service experience.
• Stay informed on industry trends and products to better serve guests.

Skills

Retail management

Team leadership

Customer service

Communication

Planning & scheduling

Education

Bachelor’s degree is preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty in Wisconsin is seeking an Experience Manager to lead a high-performing team delivering top-line growth in retail and services. You will oversee salon services, boutiques, makeup, and guest satisfaction, ensuring exceptional experiences and adherence to standards.

The role requires a drive for results, beauty industry passion, and ability to coach and develop a diverse team while maintaining guest focus and operational excellence.