Experience Manager: Beauty Retail & Services Leader

Ulta Beauty, Inc.; Ann Arbor (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Ulta Beauty in the United States is seeking an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. The role focuses on guest experience, NPS, and delivering top-line sales growth, while ensuring brand standards and compliance.

You will hire and develop talent, coach staff, and maintain scheduling, inventory, and payroll alignment to meet APGs. The position requires strong leadership, a passion for beauty, and ability to drive results in a fast-paced

Qualifications

• Bachelor’s degree preferred; cosmetology/retail management a plus.
• 2–3+ years retail management or equivalent leadership experience.
• Proven ability to drive guest experience and sales.

Responsibilities

• Lead a high-performing team across salon services, boutiques, and retail.
• Drive guest experience, NPS, and top-line sales growth.
• Oversee scheduling, payroll, and adherence to brand standards.
• Coach and develop staff, manage performance, and succession planning.

Skills

Technology proficiency

Communication

Collaboration

Organization

Adaptability

Education

Bachelor’s degree preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty in the United States is seeking an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. The role focuses on guest experience, NPS, and delivering top-line sales growth, while ensuring brand standards and compliance.

You will hire and develop talent, coach staff, and maintain scheduling, inventory, and payroll alignment to meet APGs. The position requires strong leadership, a passion for beauty, and ability to drive results in a fast-paced