Guest Experience Leader for Beauty Retail

Ulta Beauty, Inc.; Wauwatosa (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty in Wisconsin is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers to drive top-line growth in retail and salon services.

You will oversee guest experience, NPS, and store performance while coaching a diverse team, enforcing standards, and cultivating an engaging, inclusive workplace. This role emphasizes customer service, sales leadership, and operational excellence.

Qualifications

• 2–3+ years in fast-paced retail management.
• Financial management: drive top-line sales, payroll budgets, control expenses.
• Cosmetology management: services knowledge and compliance.

Responsibilities

• Lead a high-performing team to meet store goals for services, boutiques, and retail.
• Drive profitability through operational excellence and cost control.
• Schedule staff to maximize productivity within payroll budget.
• Develop talent through coaching, training, and performance reviews.
• Ensure guest experience aligns with Ulta Beauty standards.

Skills

Leadership

Customer service

Retail management

Communication

Team development

Education

Bachelor’s degree

Cosmetology license

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty in Wisconsin is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers to drive top-line growth in retail and salon services.

You will oversee guest experience, NPS, and store performance while coaching a diverse team, enforcing standards, and cultivating an engaging, inclusive workplace. This role emphasizes customer service, sales leadership, and operational excellence.