Experience Manager: Beauty Retail Leader

Ulta Beauty, Inc.; Columbus (OH); On-site; USD 39,000 - 48,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, and guest coordinators. You will oversee guest experience, retail and services performance, and team development to deliver superior shopping experiences.

The role emphasizes accountability, coaching, and driving sales through makeup, skincare, and boutique offerings, while maintaining store standards and compliance.

Qualifications

• Bachelor’s degree preferred and cosmetology license where required by state law.
• 2-3+ years retail management experience in a fast-paced environment.

Responsibilities

• Lead a high-performing team to deliver top-line sales growth in retail and services.
• Drive guest experience and Net Promoter Score (NPS) improvements.
• Oversee makeup, skincare, and product demonstrations to drive sales.
• Ensure compliance with policies, procedures, and standards for store operations.
• Schedule staff and manage attendance to meet payroll budgets.
• Coach and develop associates through training and performance reviews.

Skills

POS proficiency

MS Office

Apple devices

Written communication

Interpersonal skills

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license where required by state law

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, and guest coordinators. You will oversee guest experience, retail and services performance, and team development to deliver superior shopping experiences.

The role emphasizes accountability, coaching, and driving sales through makeup, skincare, and boutique offerings, while maintaining store standards and compliance.