Experience Lead: Beauty Retail & Guest Experience

Ulta; Pikeville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff. You will drive guest experience, services, and retail performance while upholding Ulta Beauty standards and policies.

The role requires a drive for results in a fast-paced beauty retail environment, with a strong focus on training, attendance, and developing talent to deliver outstanding guest service.

Qualifications

• Bachelor’s degree preferred and cosmetology license where required by state law.
• 2–3+ years in fast-paced retail management or equivalent.
• Proficient with POS systems and basic technology.

Responsibilities

• Lead the salon and boutiques team to deliver exceptional guest experiences and drive top-line sales.
• Oversee staffing, training, coaching, and performance reviews to develop talent.
• Ensure adherence to company policies, procedures, and standards; manage scheduling and attendance.

Skills

Leadership

Guest service

Sales coaching

Staff development

Communication

Time management

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license (state requirements)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and sales staff. You will drive guest experience, services, and retail performance while upholding Ulta Beauty standards and policies.

The role requires a drive for results in a fast-paced beauty retail environment, with a strong focus on training, attendance, and developing talent to deliver outstanding guest service.