Experience Leader: Elevate Retail & Pet Care

PetSmart, Inc.; Starkville (MS); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Zusammenfassung

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and elevate the pet parent experience. This role emphasizes culture, service quality, and operational excellence while safeguarding the safety and well‑being of both customers and pets.

You will drive daily tasks, partner with leaders, and ensure alignment with store priorities. You will recruit, coach, and retain associates, manage scheduling and tasks, and support store events and marketing initiatives to

Qualifikationen

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Aufgaben

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, and coaching for growth.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business needs.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.

Kenntnisse

Retail leadership

Customer focus

Computer applications

Communication

Under pressure

Tools

Computer software

Jobbeschreibung

PetSmart is seeking an Assistant Store Manager Customer Experience to lead the store team and elevate the pet parent experience. This role emphasizes culture, service quality, and operational excellence while safeguarding the safety and well‑being of both customers and pets.

You will drive daily tasks, partner with leaders, and ensure alignment with store priorities. You will recruit, coach, and retain associates, manage scheduling and tasks, and support store events and marketing initiatives to