Store Experience Leader - Inspire Teams & Delight Pet Parents

PetSmart; Watertown (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Experience Leader is responsible for providing exceptional leadership and service to our customers while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results, with shared responsibility for safety of people and pets and efficient execution of daily tasks and financial outcomes.

The role requires leadership in store operations, coaching associates, and managing experiences

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.

Responsibilities

• Lead and coach associates to ensure pets in our care are safe and healthy.
• Oversee the pet parent experience across services and adoptions.
• Manage staffing coverage for experience activities in pivotal areas of the store.
• Drive store P&L targets and control costs.
• Ensure compliance with company policies and code of ethics.
• Support recruitment, onboarding, and training processes.

Skills

Computer skills

Communication skills

Pressure management

Attention to detail

Job description

PetSmart’s Experience Leader is responsible for providing exceptional leadership and service to our customers while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and strategies, achieving targeted results, with shared responsibility for safety of people and pets and efficient execution of daily tasks and financial outcomes.

The role requires leadership in store operations, coaching associates, and managing experiences