Experience Leader: Store Growth & Customer Experience

PetSmart, Inc.; Aurora (CO); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. is seeking an Assistant Store Manager Customer Experience to lead store teams and elevate the pet parent experience across all channels. The role emphasizes people leadership, operations, and delivering exceptional service while upholding our values and store goals.

You will drive staffing, coaching, and daily task execution, ensuring safety and satisfaction for pets and customers. This position requires flexibility, strong communication, and a commitment to store performance.

Qualifications

• 3 - 5 years of retail leadership or experience in a customer-focused environment.
• Full time availability; ability to work evenings, weekends, and holidays.
• Proficiency in computer applications and strong written and verbal communication skills.
• Ability to react under pressure and maintain composure and organization.

Responsibilities

• Leads and coaches associates to deliver a high-quality store experience.
• Oversees the pet parent experience via phone, in person or online and responds to concerns.
• Assists with store events, promotions, and marketing execution to drive outcomes.
• Maintains store standards and compliance with policies, procedures, and code of ethics.

Skills

Retail leadership

Customer-focused

Communication skills

Time management

Proficiency with computers

Job description

PetSmart, Inc. is seeking an Assistant Store Manager Customer Experience to lead store teams and elevate the pet parent experience across all channels. The role emphasizes people leadership, operations, and delivering exceptional service while upholding our values and store goals.

You will drive staffing, coaching, and daily task execution, ensuring safety and satisfaction for pets and customers. This position requires flexibility, strong communication, and a commitment to store performance.