Experience Leader: Retail Store Customer Experience

PetSmart; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Buffalo, NY is looking for an Assistant Store Manager Customer Experience to lead exceptional customer service and associate development. This role emphasizes managing the pet parent experience while ensuring associates are supported and engaged.

You will be responsible for driving store performance and ensuring compliance with company policies, contributing to a culture that prioritizes the safety and well-being of pets and customers alike.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required with flexibility in schedule.
• Strong written and verbal communication skills.

Responsibilities

• Provides exceptional leadership and service to pet parents.
• Drives the pet parent experience and achieves targeted results.
• Participates in recruiting, hiring, and coaching associates.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Tools

Computer applications

Job description

PetSmart in Buffalo, NY is looking for an Assistant Store Manager Customer Experience to lead exceptional customer service and associate development. This role emphasizes managing the pet parent experience while ensuring associates are supported and engaged.

You will be responsible for driving store performance and ensuring compliance with company policies, contributing to a culture that prioritizes the safety and well-being of pets and customers alike.