Experience Leader: Elevate Store & Pet Parent Experience

PetSmart; Tucson (AZ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Experience Leader to drive the pet-parent experience and store performance. The role focuses on leadership, culture, and service excellence, with shared responsibility for safety, daily tasks, and outcomes.

You will lead staffing, training, and store events to deliver outstanding customer experiences. The position requires 3–5 years in retail leadership, full-time availability, and strong communication.

Qualifications

• 3–5 years of retail leadership or related customer-focused experience.
• Full-time availability; flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead store teams to deliver exceptional pet-parent experiences.
• Recruit, coach, and develop associates; manage performance and recognition.
• Oversee store operations and safety, ensuring policy compliance and store standards.
• Drive sales, control labor, and manage store expenses to meet goals.
• Coordinate store events and partner with services to maximize customer satisfaction.

Skills

Leadership

Customer service

Communication

Team coaching

Tools

POS systems

MS Office

Job description

PetSmart is seeking an Experience Leader to drive the pet-parent experience and store performance. The role focuses on leadership, culture, and service excellence, with shared responsibility for safety, daily tasks, and outcomes.

You will lead staffing, training, and store events to deliver outstanding customer experiences. The position requires 3–5 years in retail leadership, full-time availability, and strong communication.