Experience Leader - Retail Pet Care & Service

PetSmart; Saint Paul (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Job summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty and promotions and oversees safety, merchandising, and associate engagement across the store.

The role supports live pet sales and adoptions, ensures a positive pick-up or in-store experience, and collaborates with teams to meet targeted results while maintaining

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability; flexibility in schedule, evenings, weekends and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports development, onboarding and coaching.
• Leads when acting as Leader on Duty and delegates daily tasks.
• Supports Services businesses when needed and ensures policy compliance.
• Backups to operate POS systems and handle cash transactions.
• Maintains store standards and safety for people and pets.
• Assists with opening/closing procedures and event coordination.

Skills

Retail experience

Leadership

Full-time availability

Flexible schedule

Computer proficiency

Communication skills

Under pressure

Organizational skills

Job description

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. This role drives pet parent experience strategies through loyalty and promotions and oversees safety, merchandising, and associate engagement across the store.

The role supports live pet sales and adoptions, ensures a positive pick-up or in-store experience, and collaborates with teams to meet targeted results while maintaining