Experience Leader: Elevate Guest Experience & Sales

Ulta Beauty, Inc.; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and store leaders to deliver excellent guest service and drive top-line sales.

The role focuses on improving guest experience, NPS, and staff development, while ensuring compliance with store procedures and brand standards across services, boutiques, and retail. Ideal candidates have 2–3+ years of retail management, cosmetology licensing where required, and strong leadership and

Qualifications

• 2-3+ years retail management experience in a fast-paced environment.
• Financial management: drive top-line sales and payroll budgeting.
• Cosmetology management knowledge and state licensing requirements.
• Strong communication, collaboration, and organizational skills.

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators, and managers to deliver top-line sales growth and exceptional guest experience.
• Drive profitability through operational excellence, sales growth, and expense control.
• Ensure adherence to policies, procedures, and attendance standards; manage scheduling and staffing.
• Develop talent, provide coaching and performance reviews, and support professional growth.
• Maintain guest focus and achieve high NPS through service and product engagement.

Skills

Leadership

Communication

Collaboration

Organization

Under pressure

Education

Bachelor’s degree preferred

Cosmetology license/management license as required by state

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and store leaders to deliver excellent guest service and drive top-line sales.

The role focuses on improving guest experience, NPS, and staff development, while ensuring compliance with store procedures and brand standards across services, boutiques, and retail. Ideal candidates have 2–3+ years of retail management, cosmetology licensing where required, and strong leadership and