Experience Leader: Elevate Guest Experiences & Growth

Ulta Beauty; Wesley Chapel (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a team of salon and boutique professionals, driving guest satisfaction and top-line sales in a fast-paced beauty retail environment. You will coach staff, manage service and retail metrics, and ensure adherence to brand standards, while fostering a collaborative and high-energy store culture.

Responsibilities include talent development, staffing, and implementing processes to improve guest loyalty, service delivery, and operational excellence

Qualifications

• Bachelor’s degree preferred.
• Experience leading a high-performing team in a retail or service environment.
• Strong customer-service orientation and guest engagement focus.

Responsibilities

• Lead a team of stylists, estheticians, and guest coordinators to deliver exceptional guest experiences.
• Drive top-line sales and service metrics through coaching, scheduling, and operation efficiency.
• Ensure compliance with company policies and standards across store operations.
• Develop talent through training, feedback, and performance reviews.

Skills

Leadership

Customer service

Communication

Organization

Technology proficiency

Education

Bachelor's degree preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a team of salon and boutique professionals, driving guest satisfaction and top-line sales in a fast-paced beauty retail environment. You will coach staff, manage service and retail metrics, and ensure adherence to brand standards, while fostering a collaborative and high-energy store culture.

Responsibilities include talent development, staffing, and implementing processes to improve guest loyalty, service delivery, and operational excellence