Experience Leader: Elevate Guest Experience & Growth

Ulta; Stroudsburg (Monroe County); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, and guest coordinators. You will be responsible for delivering exceptional guest experiences across services, boutiques, and retail, while driving top-line sales and NPS targets.

The role emphasizes coaching, development, and adherence to company standards, with focus on talent growth, operations, and guest service excellence in a fast-paced beauty environment.

Qualifications

• Proficient with basic technology and store tools.
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure and stay adaptable.

Responsibilities

• Lead a high-performing team delivering guest experience and sales growth.
• Hire and develop salon and boutique staff.
• Ensure policy compliance and scheduling efficiency.
• Drive service and product sales through guest demos and classes.
• Maintain attendance discipline and labor budgets.

Skills

Tech proficiency

Communication

Collaboration

Organizational skills

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license

Tools

POS system

Job description

Ulta Beauty is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, and guest coordinators. You will be responsible for delivering exceptional guest experiences across services, boutiques, and retail, while driving top-line sales and NPS targets.

The role emphasizes coaching, development, and adherence to company standards, with focus on talent growth, operations, and guest service excellence in a fast-paced beauty environment.