Experience Leader: Beauty Retail & Services

Ulta Beauty; Kissimmee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The Experience Manager at Ulta Beauty leads a diverse team of stylists, estheticians, guest coordinators, and boutique leads to deliver outstanding guest experiences and top-line sales across services, boutiques, makeup, and retail. This role drives guest satisfaction, NPS results, and store performance while coaching staff and ensuring adherence to company standards.

You will recruit and develop talent, manage schedules and payroll, stay informed on trends, and model Ulta Beauty’s values in

Qualifications

• Bachelor’s degree preferred; cosmetology licenses may be required by state law.
• 2–3+ years in fast-paced retail management or related roles.
• Experience in cosmetology services and sales leadership.
• Strong financial management and payroll budgeting knowledge.

Responsibilities

• Lead store teams to deliver top-line sales growth.
• Drive guest experience, services, and retail performance.
• Coach and develop managers and staff.
• Ensure compliance with policies and standards.

Skills

Communication skills

Team leadership

Adaptability

Customer service

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license

Tools

POS system

Microsoft Office

Apple devices

Job description

The Experience Manager at Ulta Beauty leads a diverse team of stylists, estheticians, guest coordinators, and boutique leads to deliver outstanding guest experiences and top-line sales across services, boutiques, makeup, and retail. This role drives guest satisfaction, NPS results, and store performance while coaching staff and ensuring adherence to company standards.

You will recruit and develop talent, manage schedules and payroll, stay informed on trends, and model Ulta Beauty’s values in