Experience Lead - Retail Customer Service Supervisor

PetSmart; North Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Job summary

A leading pet retailer is seeking a Retail Customer Service Supervisor to provide exceptional service to pet parents in North Little Rock, Arkansas. This role involves facilitating associate development, driving pet parent experience, coordinating store events, and maintaining store standards. The ideal candidate will have over 2 years of retail experience, preferably in a customer-focused environment. Join us to make a meaningful impact in the lives of pets and their families.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills required.
• Ability to react under pressure and maintain composure.

Responsibilities

• Facilitate associate experience and support development.
• Responsible for pet parent experience and outcomes.
• Promote and coordinate store events and marketing.
• Maintain safety and cleanliness in the store.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem-solving

Job description

A leading pet retailer is seeking a Retail Customer Service Supervisor to provide exceptional service to pet parents in North Little Rock, Arkansas. This role involves facilitating associate development, driving pet parent experience, coordinating store events, and maintaining store standards. The ideal candidate will have over 2 years of retail experience, preferably in a customer-focused environment. Join us to make a meaningful impact in the lives of pets and their families.