Pet Retail Experience Lead - Customer Service

PetSmart; Estero (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing and development opportunities

Job summary

PetSmart is seeking a Retail Customer Service Supervisor to provide exceptional service and enhance the pet parent experience. The role requires leadership in training and supporting associates while ensuring a positive shopping environment and store operations. Ideal candidates will have extensive retail experience and strong leadership skills, contributing to a culture focused on service and engagement. Full-time availability is required for this supervisory position.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills.
• Proficiency in computer applications.

Responsibilities

• Facilitates the associate experience and supports associate development including training and mentoring.
• Responsible for pet parent experience and outcomes across various interactions.
• Leads and directs associates when acting as the Leader on Duty.
• Maintains store standards and ensures compliance with policies.

Skills

Communication

Organizational Skills

Leadership

Customer Service

Job description

PetSmart is seeking a Retail Customer Service Supervisor to provide exceptional service and enhance the pet parent experience. The role requires leadership in training and supporting associates while ensuring a positive shopping environment and store operations. Ideal candidates will have extensive retail experience and strong leadership skills, contributing to a culture focused on service and engagement. Full-time availability is required for this supervisory position.