Experience Lead: Retail Customer Service & Pet Care

PetSmart; Matthews (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for full-time associates

Career pathing

Development opportunities

Job summary

A leading pet retail company in Matthews, North Carolina, is seeking a Retail Customer Service Supervisor. This role focuses on delivering exceptional service to pet parents, supporting associate development, and maintaining store standards. Ideal candidates will have retail experience, leadership skills, and be comfortable in a fast-paced environment. Full-time availability is required, and benefits include health coverage and paid time off. Join us to make a meaningful impact every day!

Qualifications

• 2+ years of retail experience in a customer–focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional service to pet parents while upholding company values.
• Support associate development through training and mentoring.
• Maintain store standards and ensure a safe environment.

Skills

Customer service

Leadership

Organizational skills

Verbal communication

Written communication

Ability to react under pressure

Education

2+ years of retail experience

Leadership experience preferred

Tools

Computer applications proficiency

Job description

A leading pet retail company in Matthews, North Carolina, is seeking a Retail Customer Service Supervisor. This role focuses on delivering exceptional service to pet parents, supporting associate development, and maintaining store standards. Ideal candidates will have retail experience, leadership skills, and be comfortable in a fast-paced environment. Full-time availability is required, and benefits include health coverage and paid time off. Join us to make a meaningful impact every day!