Pet Parent Experience Lead — Retail Supervisor

PetSmart; Poplar Bluff (MO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking an Experience Lead (Retail Customer Service Supervisor) in Poplar Bluff, Missouri. This role focuses on providing exceptional service to pet parents while upholding the company’s vision and promoting associate engagement.

Responsibilities include managing customer interactions, facilitating associate development, and ensuring store standards. The ideal candidate should have over 2 years of retail experience, strong communication skills, and the flexibility to work various shifts.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability with flexibility to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events.
• Manages live pet sales and pet adoptions.
• Ensures a safe environment for associates, pets, and pet parents.

Skills

Retail experience

Leadership

Customer service

Communication skills

Organizational skills

Job description

PetSmart is seeking an Experience Lead (Retail Customer Service Supervisor) in Poplar Bluff, Missouri. This role focuses on providing exceptional service to pet parents while upholding the company’s vision and promoting associate engagement.

Responsibilities include managing customer interactions, facilitating associate development, and ensuring store standards. The ideal candidate should have over 2 years of retail experience, strong communication skills, and the flexibility to work various shifts.