Experience Lead: Retail Pet Care Supervisor

PetSmart; Phoenix (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retailer in Phoenix is seeking a Retail Customer Service Supervisor responsible for providing exceptional service to pet parents. The ideal candidate will lead associate development, enhance customer experiences, and ensure store integrity while achieving performance goals. This role requires strong leadership and organizational skills. Benefits include health & wellness programs and career development opportunities. Join us to make a meaningful impact in a pet-friendly environment.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.

Responsibilities

• Facilitate the associate experience and support development.
• Ensure pet parent service quality and brand integrity.
• Address and administer associate complaints and grievances.

Skills

Customer-focused environment

Leadership

Communication skills

Organizational skills

Job description

A leading pet retailer in Phoenix is seeking a Retail Customer Service Supervisor responsible for providing exceptional service to pet parents. The ideal candidate will lead associate development, enhance customer experiences, and ensure store integrity while achieving performance goals. This role requires strong leadership and organizational skills. Benefits include health & wellness programs and career development opportunities. Join us to make a meaningful impact in a pet-friendly environment.