Retail Experience Lead - Customer Service & Pet Care

PetSmart; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off

Associate discounts

Career pathing

Development opportunities

Job summary

An established industry player is seeking a Retail Customer Service Supervisor who will lead a team to provide exceptional service to pet parents. In this role, you'll drive customer experience strategies, oversee store cleanliness, and engage associates to create a positive shopping environment. With a focus on training and development, you'll help shape the next generation of leaders while ensuring that every pet parent interaction is memorable. Join a passionate team dedicated to making a meaningful impact in the lives of pets and their owners every day.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred with strong communication skills.

Responsibilities

• Supports associate development through training and mentoring.
• Ensures positive pet parent interactions and store standards.

Skills

Customer Service

Leadership

Communication

Problem Solving

Computer Applications

Education

High School Diploma

Retail Management Certification

Job description

An established industry player is seeking a Retail Customer Service Supervisor who will lead a team to provide exceptional service to pet parents. In this role, you'll drive customer experience strategies, oversee store cleanliness, and engage associates to create a positive shopping environment. With a focus on training and development, you'll help shape the next generation of leaders while ensuring that every pet parent interaction is memorable. Join a passionate team dedicated to making a meaningful impact in the lives of pets and their owners every day.